Refund policy

Our 30-Day Happiness Guarantee

Every piece is meant to be kept forever. If something isn't right, we'll make it right.

Damaged, Defective, Wrong or Lost

If your order arrives damaged or defective, if you received the wrong item, or if it never arrived, email us within 30 days of delivery (or of the expected delivery date). Include your order number and a photo if the item is damaged. We'll send a free replacement or refund you in full, whichever you prefer. You don't need to send anything back.

Changed Your Mind?

You can return an item within 30 days of delivery for a refund, as long as it is unworn and comes back in its original box with its message card.

Email us first. We'll reply with return instructions within 1 business day.
Return shipping is paid by the customer, unless the return is because of our mistake.
Once we receive the item, we'll refund your original payment method.

Personalized Items

Items made with your own details, such as names, engraving or chosen birthstones, are made just for you. They can't be returned for a change of mind. If there's a problem with one, it is fully covered by "Damaged, Defective, Wrong or Lost" above. That includes a spelling mistake on our side.

Cancellations

Each piece is made to order, often within hours. If you need to change or cancel, email us within 12 hours of placing your order. If production hasn't started, we'll cancel and refund you in full.